RETURN, REFUND & CANCELLATION POLICY — ROBOX STORE
At RoboX Store, we aim to provide quality products and a transparent shopping experience. By placing an order on our website, customers agree to the following Return, Refund, and Cancellation Policy.
1. COD ORDER CONFIRMATION CHARGES
For Cash on Delivery (COD) orders, customers may be required to pay ₹99 in advance as COD order confirmation charges.
If the customer cancels the order before the parcel is shipped/dispatched, the ₹99 payment will be refunded.
Once the parcel has been shipped/dispatched, the ₹99 COD confirmation charges will not be refundable, even if the customer later refuses to accept the parcel, cancels the order, or the shipment is returned due to customer-related reasons.
2. ORDER CANCELLATION
Customers may request cancellation before the order is shipped. Once an order has been shipped/dispatched, cancellation may not be possible.
If a prepaid order is eligible for cancellation and a refund is approved, the refund will be processed according to the applicable payment method and payment gateway processing timelines.
3. WRONG ORDER / CHANGE OF MIND / ACCIDENTAL PURCHASE
Customers are responsible for checking the product name, specifications, compatibility, quantity, delivery address, and other order details before placing an order.
We do not accept returns or provide refunds if:
• The product was ordered by mistake.
• The customer changed their mind after delivery.
• The customer ordered an incompatible or incorrect product.
• The product is no longer required.
• The customer does not know how to use, assemble, program, install, or configure the product.
• The customer refuses to accept a correctly shipped product.
4. DAMAGED, DEFECTIVE, OR NON-WORKING PRODUCTS
If a product is received physically damaged, defective, or does not work upon delivery, the customer must contact RoboX Store within 2 days (48 hours) of delivery.
The customer must provide:
• Order ID and registered contact details.
• Clear photos of the product and packaging.
• A clear, continuous, unedited video showing the product, the reported issue, and the necessary testing process.
• Any additional information reasonably required to verify the issue.
The required evidence must be sent through our official Instagram account @robox.store.
Claims submitted after 48 hours, without sufficient evidence, or where the product cannot be properly identified and tested may not be eligible for return, replacement, or refund.
5. VERIFICATION OF CLAIMS
Submitting a complaint does not automatically guarantee a refund or replacement. RoboX Store will review the provided evidence and may request additional troubleshooting, testing, photos, or videos.
If the product is confirmed to be defective or damaged and the claim is approved, RoboX Store may provide an appropriate resolution, such as replacement, repair, store credit, or refund, depending on the circumstances and applicable law.
Products damaged due to incorrect wiring, reverse polarity, short circuits, overvoltage, physical modification, soldering damage, misuse, improper installation, water damage, or failure to follow product instructions are not eligible for return or refund.
6. RETURN CONDITIONS
Any approved return must be sent back in its original condition with all included accessories, packaging, manuals, and other items supplied with the product.
Customers must not return any product without prior approval from RoboX Store. Unauthorized returns may not be accepted or refunded.
7. REFUND PROCESSING
Approved refunds will be processed using the applicable refund method. Bank and payment gateway processing times may vary.
Shipping charges, COD confirmation charges after dispatch, and other non-refundable charges will not be refunded unless required by applicable law.
8. POLICY ACCEPTANCE
By placing an order with RoboX Store, the customer confirms that they have read and accepted this Return, Refund & Cancellation Policy.
Nothing in this policy limits any rights or remedies available to customers under applicable Indian consumer protection laws.
CONTACT: Instagram — @robox.store
ROBOX STORE
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